Volo · Your information
Privacy Policy
Last updated 25 October 2026
This policy explains what personal data Volo uses, why, who we share it with and the choices you have. It covers our website (letvolo.com) and the Volo app.
1. Who is responsible
Sully Digital Limited, trading as Volo, is the controller of the personal data described here. We are registered in Cyprus (registration number HE415656) at Griva Digeni 81, Marinos Court, 1st & 2nd floor, 6043 Larnaca, Cyprus. Contact us about privacy at support@letvolo.com.
When you use Volo to handle other people’s personal data, for example in content you publish for a client, you decide how that data is used and we process it on your behalf.
2. What we collect
- Account details: your name, email address, sign-in details (including your Google account if you sign in with Google), workspace and team membership, and your settings.
- Billing details: your plan, billing history and payment status. Card details are collected and stored by Stripe, not by us.
- Connected social accounts: the account identifiers, access permissions and profile information the platform shares when you connect an account.
- Your content: media, captions, schedules and publishing results, and anything you create with Studio.
- Support messages: what you send us and our replies.
- Technical data: device and browser information, IP address, and logs of activity and errors, which we use to run and secure Volo.
3. Why we use it
| Purpose | Legal basis |
|---|---|
| Providing your account, publishing your content and running the features you use | Performing our contract with you |
| Taking payments, keeping invoices and tax records | Performing our contract, and our legal obligations |
| Customer support and service emails (for example about your trial, payments or security) | Performing our contract |
| Keeping Volo secure, preventing abuse and fixing problems | Our legitimate interest in running a safe, reliable service |
| Understanding which pages and campaigns bring people to Volo | Our legitimate interest in improving our website (see section 8) |
| Marketing emails | Your consent, which you can withdraw at any time |
We don’t sell your personal data.
4. Connected social accounts
When you connect a social account, the platform shows you what access Volo is asking for. We use that access only to publish, schedule and show results for the content you choose.
Content you publish goes to the platform you chose and is then handled under that platform’s own privacy policy. Disconnecting an account stops our access but doesn’t delete posts already published there.
5. AI features
When you use an AI feature, such as writing help, voice or video generation, we send the material needed for that task (for example your instructions, text or media) to the AI provider that performs it. Only use other people’s faces, voices or personal information if you have their permission.
6. Who we share it with
We share personal data only with service providers that help us run Volo, and only as needed for their task. They act on our instructions and must protect the data.
- Payments: our payment provider, Stripe, which processes your card and billing details
- Sign-in: our authentication provider, and Google if you choose to sign in with Google
- Email delivery: providers that send account and service emails
- Hosting, databases and media storage: cloud providers that run Volo and store your content
- Logs and monitoring: providers that help us keep Volo secure and fix problems
- AI features: providers that perform the AI tasks you choose to use
- Social platforms you choose to connect and publish to
You can ask us for a list of the providers we currently use by emailing support@letvolo.com. We may also disclose data where the law requires it, or to protect our rights or someone’s safety.
7. International transfers
Some providers process data outside the European Economic Area, for example in the United States. When they do, we rely on an adequacy decision (such as the EU–US Data Privacy Framework, where the provider is certified) or on the European Commission’s standard contractual clauses. Contact us for more information about these safeguards.
8. Our website, cookies and similar technology
Our website doesn’t use cookies or third-party analytics. While you browse our pricing, your browser temporarily keeps a random visit number, the campaign your link came from (if any) and your monthly or yearly choice, so they can be passed to the Volo app when you choose a plan. This contains no name or email address and is cleared when you close the tab.
The Volo app uses cookies that are needed to keep you signed in and secure. If we add optional cookies, such as for analytics, we’ll ask for your consent first where the law requires it.
9. How long we keep data
- Account data and content: while your account is open. After you delete your account, we delete or anonymise it within a reasonable period, apart from what we must keep.
- Billing records: for as long as tax and accounting law requires.
- Technical logs: for a limited period, for security and troubleshooting.
10. Security
We use appropriate technical and organisational measures to protect your data, such as encryption and access controls. No online service can be completely secure, so please keep your sign-in safe and tell us about anything suspicious.
11. Your rights
Depending on the situation, you can ask us to access, correct, delete, restrict or transfer your personal data, and object to how we use it. Where we rely on your consent, you can withdraw it at any time. Email support@letvolo.com; we’ll reply within one month. We may need to confirm your identity first.
You can also complain to the Office of the Commissioner for Personal Data Protection in Cyprus, or to the data protection authority where you live.
12. Age
Volo is for people aged 16 and over. We don’t knowingly collect personal data from anyone younger. Volo doesn’t make automated decisions about you that have legal or similarly significant effects.
13. Changes and contact
If we make important changes to this policy, we’ll tell you before they take effect. The date at the top shows when it was last updated.
Sully Digital Limited, trading as Volo
Griva Digeni 81, Marinos Court, 1st & 2nd floor, 6043 Larnaca, Cyprus
Registration number HE415656
support@letvolo.com